Refund & Returns Policy

This policy covers refunds and cancellations for:

Holiday Camps
Weekly Group Sessions
Foundation Stage Football
1–1 Coaching
Merchandise Orders (fulfilled by Printful)
Weather or venue disruptions

Angelica FC aims to communicate clearly and fairly with all parents and guardians.

1. Holiday Camps

Refunds

To help us manage staffing, ratios, equipment and preparation, our camp refund window is:

Full refund up to 72 hours before the camp date
Within 72 hours: a credit may be transferred to a future Angelica FC camp
Within 24 hours: no refund, unless exceptional circumstances (e.g., emergency medical issue)

If Angelica FC Cancels

If the camp is cancelled due to weather, venue closure or staffing issues:

A full refund, or
A credit for a future camp
will be issued.

2. Weekly Group Sessions

Parent Cancellations

Missed sessions by the child are non-refundable
Refunds are not provided for illness, lateness, holidays or schedule changes

If Angelica FC Cancels

If a session is cancelled due to weather, venue issues or staffing:

A rescheduled session, or
A session credit
will be provided.

3. Foundation Stage Football

Due to the age of participants and fixed staffing costs:

Refunds are issued only if:

Angelica FC cancels the session
A medical issue prevents participation (evidence may be required)

4. 1–1 Coaching

Cancellations

48+ hours’ notice → free reschedule
Less than 48 hours → session is charged in full
No-shows → non-refundable

Coach Cancellations

If the coach cancels, the session will be fully rescheduled.

5. Behaviour & Safety

Angelica FC reserves the right to remove a child from a session or camp for:

dangerous behaviour
consistent disruption
behaviour that places others at risk

If a child is removed for safety reasons, refunds will not be provided.

6. Weather & Pitch Closures

Football sessions take place outdoors. Refunds are not issued for:

rain
cold weather
wind
minor surface issues

Refunds or credits apply only when:

the venue officially closes the pitch, or
conditions are unsafe for children

7. Merchandise (Fulfilled by Printful)

Angelica FC merchandise is produced and shipped by Printful, our print-on-demand fulfilment partner.
All items are made to order.

This affects:

delivery times
returns
replacements
packaging (items may arrive separately)

Angelica FC does not dispatch items directly and does not hold stock.

Production & Delivery

Typical Printful timeline:

Production: 3–7 working days
Shipping: 3–8 working days
Total estimated delivery: 6–15 days

Delays may occur during busy periods (e.g., Christmas).

Orders may arrive in separate packages depending on availability and fulfilment location.

Returns & Refunds for Merchandise

You may return an item within 14 days if:

it is unworn
it is in original condition
tags are attached
packaging is intact

Non-refundable items:

personalised items
used/worn clothing
items damaged after delivery
incorrect size ordered (size charts available at checkout)

Faulty or Incorrect Items

If an item arrives faulty or wrong:

Parents must email:
📩 info@angelicafootballclub.com

Include:

order number
photos of the fault
description of the issue

Angelica FC will liaise with Printful, who may require photo evidence.
Replacements or refunds will be processed according to Printful’s fulfilment policy.